Return and Refund Policy

For purchases made directly from dailysantal at dailysantal.shop.

30-day return requests

Contact info@dailysantal.shop within 30 calendar days after receiving your order to request a return. Include your order number or other proof of purchase and the items you wish to return. This is the deadline to request a return, not the deadline for the parcel to reach us.

Eligibility, including unpacked items

We accept ordinary change-of-mind returns of unpacked items, provided they are unused, undamaged and otherwise in the condition received, with the original packaging, components and applicable labels. Opening the outer packaging alone does not make an item ineligible. This applies to the body-care, deodorant, fragrance, skincare, candle and set products offered in our store. We do not apply a blanket personal-care exclusion.

Items used or damaged by the customer are excluded from ordinary change-of-mind returns. Gift cards and products clearly identified as final sale before purchase are also excluded. No exclusion limits rights concerning defective, damaged, incorrect or otherwise legally nonconforming goods.

Return method and address

Email us before sending your return. We normally review requests and provide instructions within 2 business days. For an approved eligible return, we provide a prepaid shipping label and return authorization. Pack the items securely and hand the parcel to the carrier specified on our label within 14 calendar days after approval unless we agree otherwise.

Return address: dailysantal, 889 Americana Way, Glendale, CA 91210, United States. Follow the approved label and receiving instructions. If a different authorized receiving arrangement is needed, we explain it before you send the return.

For liquids, fragrance products or damaged containers, contact us for the appropriate return instructions before mailing. Do not send leaking or unsafe parcels using an unapproved service.

Return costs and restocking fees

We pay return postage for approved eligible returns, including change-of-mind returns, through our prepaid label. There is no restocking fee. Do not purchase a separate shipping service expecting reimbursement without our prior agreement. Contact us if the supplied return method is unsuitable.

Incorrect, damaged or defective goods

Contact us promptly with the order number and relevant details or photos. We will review the issue and arrange an appropriate remedy, such as a refund or a replacement where available. We cover necessary return costs for a verified issue with supplied goods. Prompt reporting is requested to help resolve the issue and does not shorten mandatory consumer rights.

Refund amount

For an approved ordinary return, we refund the actual amount paid for the returned goods and applicable refundable tax. Original delivery charges already incurred are normally not refunded for a change-of-mind return.

For incorrect, damaged or defective goods, we refund the affected goods and applicable refundable tax. If the entire order must be returned because of an issue with the supplied goods, we also refund the original delivery charge. We do not deduct return postage, restocking fees or refund-issuing fees from an eligible refund.

Inspection and refund processing

Within 10 business days after actually receiving your return, we complete inspection, notify you of the result and initiate an eligible refund. The inspection period is included in these 10 business days. If an item does not meet the conditions, we explain why before taking further action.

Refunds are issued through the supported original payment method where available. Card-payment refunds return to the original card. If a payment method cannot receive a refund, we agree an available monetary alternative with you. We pay refund-issuing fees. We do not require another purchase or acceptance of store credit or vouchers.

The processing period is not a guaranteed bank posting date. Your bank or payment provider may need additional time to post the credit. Contact us if you need help checking an initiated refund.

Exchanges and cancellations

We do not offer direct change-of-mind exchanges. Return an eligible item for a refund and place a new order. This does not prevent replacement of incorrect, damaged or defective goods where available.

Contact us as soon as possible to request cancellation before dispatch. If processing can still be stopped, we cancel and initiate a full refund of collected payment within 10 business days after confirming cancellation. Once shipped, the applicable return process applies. An unpaid order has no collected payment to refund.

Contact and legal rights

dailysantal
Email: info@dailysantal.shop
Phone: +1 (818) 637-8982
Contact and return address: 889 Americana Way, Glendale, CA 91210, United States
Customer service: Monday–Friday, 9 am–6 pm Pacific Time (America/Los_Angeles). Business days exclude applicable U.S. public holidays.

This policy does not exclude or restrict mandatory rights under applicable law.