Shipping Policy

This policy applies to purchases made directly through dailysantal.shop. All amounts below are in U.S. dollars (USD).

Where we ship

We offer delivery within the United States to addresses supported by our delivery services. Available services depend on the delivery address and the products ordered. Our standard delivery estimate below applies only to the contiguous 48 states and Washington, D.C. It does not apply to Alaska, Hawaii, U.S. territories or military addresses. Please contact us before ordering for service availability and delivery information for those destinations.

Order processing

Orders are normally processed within 1–2 business days. Business days are Monday through Friday, excluding applicable U.S. public holidays. We do not operate a fixed daily order cut-off time. Processing time is separate from carrier transit time. Weekends and holidays can affect processing and delivery dates. If a material delay affects an order, we will contact you using the details provided with the order.

Standard delivery estimates

After dispatch, standard delivery to the contiguous United States normally takes 3–7 business days. Combined with the separate 1–2-business-day processing period, the total estimated time is 4–9 business days. These are estimates, not guaranteed arrival dates. Carrier disruptions, weather and peak periods may affect delivery.

Shipping charges

Standard shipping is $8 USD for orders with a qualifying merchandise amount below $20 USD and free for qualifying orders of $20 USD or more. The $20 threshold is a free-shipping threshold, not a minimum purchase requirement. Review the shipping charge and complete order total before confirming your purchase. If the displayed standard rate does not match this offer, contact info@dailysantal.shop before placing your order so we can resolve the discrepancy.

Where Express delivery is offered, its shipping charge is $15 USD. Express is not included in the standard free-shipping offer. A faster arrival date is not guaranteed by the service name; contact us before ordering if you need a service-specific delivery estimate. Standard delivery estimates must not be used as an Express delivery guarantee.

Tracking

When your order ships, we send tracking information to the email address provided with the order. Please allow time for the carrier's first update. Contact us if tracking is missing or an order appears delayed beyond its estimated delivery period.

Address changes and cancellations

Check your delivery address before submitting an order. Contact us promptly if you need a correction or cancellation. We will try to assist before dispatch while fulfillment can still be stopped. Once an order has shipped, the applicable return process applies. Approved cancellations are handled under our Return and Refund Policy.

Lost, damaged or incorrect deliveries

Contact us with your order number and relevant details or photos if a shipment is lost, arrives damaged or contains an incorrect item. We will investigate and arrange an appropriate resolution, such as a refund or replacement where available. We cover necessary return costs for verified item errors, transit damage or defects in goods supplied to you. This does not limit mandatory consumer rights.

Returns

Eligible return requests may be made within 30 calendar days after receipt, including unpacked but unused items under our return conditions. Please see our Return and Refund Policy for eligibility, prepaid labels, return instructions and refund processing.

Contact

dailysantal
Email: info@dailysantal.shop
Phone: +1 (818) 637-8982
Public contact address: 889 Americana Way, Glendale, CA 91210, United States
Customer-service hours: Monday–Friday, 9 am–6 pm Pacific Time (America/Los_Angeles), excluding applicable U.S. public holidays.